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For information on course logistics, enrolment, timetables, payment and delivery methods, please contact us at

+39 02 8148 0441 from 09:00 to 17:30

MAIL:

For exclusive courses and meeting planning, please contact

MAIL: (Digital Industry Academy Training Manager)

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  1. FAQ

SITRAIN Italy - FAQ

Who can participate in our courses?

Our courses are aimed at both companies and individuals.

Who can deliver our courses?

The Contractor in the performance of the activities, in accordance with Legislative Decree No. 50, Art. 105 of 18 April 2016, may make use of the following subcontracting methods: 

1) Subcontracting the Performances or parts thereof, within the limits provided for by the regulations in force, exclusively to companies specialised in the sector to which the type of intervention to be performed belongs.  

2) Subcontracting the Performances to entities with which the contractor has entered into framework agreements prior to the date of award of the contract. 

It remains understood, however, that in both the above-mentioned modalities, the interface with the Customer and the responsibility for the service rendered by the subcontractors outside the Customer shall be the responsibility of the Contractor.  
The Contractor must ask the Customer in advance for the approval of external subcontractors.

This approval, even if already issued, may be revoked at any time by the Customer.
This approval, even if already issued, can be revoked at any time by the Client without this entitling the Client to any penalty, indemnity, sum of money or anything else at the expense of the Contractor or the subcontractor.

Where can you find the course that best suits your needs?

Choose your course by entering the box relating to the product you are interested in at the bottom of the page SITRAIN Italy - Digital Industry Academy.

Are you looking for an industrial automation course?

You can find description and content in the category Industrial automation systems SIMATIC.

Funded Training

All the courses in our Catalog are financeable.

Siemens SpA is in possession of quality certification based on the Uni En ISO 9001 sector EA 37 standard which allows it to ensure the design and provision of quality training courses and to be authorized to provide "Training 4.0".

The certification is public and available on the internet at the following link:

https://www.siemens.com/it/it/azienda/chi-siamo/certificazioni.html

Documentation requested by Siemens Spa

Siemens SpA requires the completion of a document in order to include the wording relating to the financed training in the invoice.
This is a declaration of responsibility that exempts Siemens SpA from declaring something for which it is not directly involved by displaying texts requested by the customer in the invoice.

Documentation required by the customer

It will be necessary to advance to Siemens SpA all the documentation to be produced to obtain the financing at the request/offer stage so that the latter can verify that it possesses all the required requirements before granting the assignment.


It will not be possible to accept and produce documentation after the course has been delivered.

I have identified the course I want to participate in. What dates are available?

The dates of the events are published on the site corresponding to each course.

The date is confirmed when the minimum number of 4 participants is reached.

How can I book the course I have chosen?

By clicking on the "Dates and Registration" tab on the course page you can view the price to the public without VAT and the shopping cart to proceed with registration.

What concessions are available during registration?

In the case of multiple participants from the same company in a scheduled course, the following reductions are made:

  • 10% on registration no. 2 participants
  • 15% for registration no. 3 participants
  • 20% for registration no. 4 participants

Discounts are not cumulative; in case of more conditions available the best favorable will be applied.

What data should I indicate when booking a course?

Name, surname, e-mail address and telephone number are required. If you are a company you also need your VAT number.

Can I book a course for others?

If you wish to book a course for other participants, please contact us at the e-mail address digitalindustryacademy.rc-it@siemens.com.

What happens once I have completed a course booking?

Once the operation is completed you will receive an e-mail confirming registration for the event. Registration is not binding.

Within 15 working days from the start date of the course you will receive the booking confirmation or the cancellation of the event.

We reserve the right to make changes to the content and date of the course at any time. These changes, if relevant, will be promptly communicated to you during the booking or confirmation phase.

Furthermore, we reserve the right to cancel or postpone a course to another date if the minimum number of participants is not reached or due to sudden unavailability of the trainer.

Is it possible to cancel a booked course?

Waiver of registration is always possible.

However, to avoid any charge it must be communicated in writing to digitalindustryacademy.rc-it@siemens.com at least three weeks before the start date of the course.

If the cancellation occurs after the established deadlines, but in any case within 7 days of the start of the course, 70% of the aforementioned fee will be charged.

If the cancellation is not communicated or sent after the deadlines set out above or if it arrives after the course has started, the entire amount will be charged.

Is it possible to change the date of a booked course?

In case of impossibility to participate in a previously confirmed session, it will be possible to change the date to another session to be agreed upon, under the following conditions:

  • If the change request is communicated within three weeks of the course start date, a penalty equal to 15% of the course value will be applied.
  • If the change request is communicated subsequently and within one week of the start of the activity, a penalty equal to 30% of the value of the course will be applied.

The above conditions will be applied without making any distinction regarding the reasons for the request.

Is it possible to cancel a booked course?

Waiver of registration is always possible.

However, to avoid any charge it must be communicated in writing to digitalindustryacademy.rc-it@siemens.com at least three weeks before the start date of the course.

If the cancellation occurs after the established deadlines, but in any case within 7 days of the start of the course, 70% of the aforementioned fee will be charged.

If the cancellation is not communicated or sent after the deadlines set out above or if it arrives after the course has started, the entire amount will be charged.

Is it possible to change the date of a confirmed course?

In case of impossibility to participate in a previously confirmed session, it will be possible to change the date to another session to be agreed upon, under the following conditions:

  • If the change request is communicated within three weeks of the course start date, a penalty equal to 15% of the course value will be applied.
  • If the change request is communicated subsequently and within one week of the start of the activity, a penalty equal to 30% of the value of the course will be applied.

The above conditions will be applied without making any distinction regarding the reasons for the request.

I am a company that has received a course confirmation. What should I do to continue?

If you are a new customer you must send to digitalindustryacademy.rc-it@siemens.com:

  • company and bank data in PDF format stamped and signed
  • purchase order or booking confirmation stamped and signed for acceptance

If you are already a Siemens customer just forward to digitalindustryacademy.rc-it@siemens.com:

  • purchase order or booking confirmation stamped and signed for acceptance.

Terms of payment: RI.BA. 30 days d.f.m. to be verified with the Sitrain manager when sending the order.

BANCA INTESA SANPAOLO SPA
Filiale 0662, Viale Restelli 3, Milano
IBAN IT49 W 03069 01631 100000013345

 

I am a private individual who has received a course confirmation. What should I do in order to preceed?

If this is the first time you are participating, you must send to the e-mail address digitalindustryacademy.rc-it@siemens.com:

  • PDF copy of your identity card
  • PDF copy of your tax code
  • active telephone number
  • copy of the bank transfer for advance payment

If you have previously participated in other courses you must send to the e-mail address digitalindustryacademy.rc-it@siemens.com:

  • active telephone number
  • copy of the bank transfer for advance payment

Advance payment is required:

BANCA INTESA SANPAOLO SPA

Filiale 0662, Viale Restelli 3, Milano

IBAN IT49 W 03069 01631 100000013345

What are the times of face-to-face courses at your Siemens Milan office?

The 5-day courses take place at the following times:

  • Monday: 10.00am - 5.15pm
  • From Tuesday to Thursday: 9.15am - 5.15pm
  • Friday: 9.15am - 3.30pm

For all other courses:

  • First day: 9.30am - 5.15pm
  • Following days: 9.15am - 5.15pm

There is a parking near your office in Milan?

A parking for guests/visitors is available next to the security office subject to availability.

Is the canteen service available at your Milan office while attending a course?

During the lunch break it is possible to make free use of the "Leonardo Bistrot" canteen, located a few meters from the classroom where the activities are carried out.

What material do you need to bring to the classroom while attending the course?

It is recommended to bring your own pen and pad.

Each participant also has a PC available; the use of your own is not mandatory.

How can I reach your offices?

See the guide on our home page SITRAIN Italia Training Centers and affiliated hotels

What are the times of the remote courses?

  • Morning: 9.30am - 1.00pm
  • Afternoon: 2.00pm - 4.30pm

What do I need to take a course remotely?

The platform is Microsoft Teams. On the day of the event and approximately 15 minutes before the scheduled start time of the session, the teacher will forward an invitation to connect to the email address communicated during registration. 

PREREQUISITES FOR SITRAIN REMOTE LEARNING

The remote learning activities offered by SITRAIN Italia - Digital Industry Academy are conducted via the Microsoft Teams platform and include both theoretical parts via screen sharing by the trainer and practical parts, if required by the type of training activity. During the practical parts, participants are divided into rooms, within which they can remotely take control of the workstation assigned to them in the configuration phase by the trainer.
In order to guarantee a complete experience, it is necessary that on the participant side
- An Internet connection with adequate bandwidth is guaranteed (at least 100Mbit/s recommended)
- the Microsoft Teams application is used, which can be downloaded from the following link
https://www.microsoft.com/it-it/microsoft-teams/download-app?market=it
The app is free of charge and does not require user registration. The use of the Microsoft Teams web client is not recommended, as it does not allow remote control of the training location
- That on the firewall side the ports are open:

  • TCP: 80, 443
  • UDP: 3478, 3479, 3480, 3481 for the following IP addresses
  • 13.107.64.0/18
  • 52.112.0.0/14
  • 52.122.0.0/15
  • 52.238.119.141/32
  • 52.244.160.207/32

If any of the above conditions are not met, a complete remote learning experience cannot be guaranteed.
Further information can be found on the Microsoft website at the following link:
https://learn.microsoft.com/it-it/microsoftteams/microsoft-teams-online-call-flows

Is it possible to request an exclusive course for me or for my company?

All our courses can be organized on request either exclusively at Siemens training centers or directly at your premises.

These courses offer the opportunity to quickly and profitably train a group of people belonging to the same organization, saving costs and travel times and maximizing the time devoted to study.

SITRAIN Italia - Digital Industry Academy offers a turnkey training plan design service formulated after a careful examination of your requests and availability.

What are SIE-learning 4.0 courses?

SIE-learning 4.0 is a training format via remote access that delivers content via the web, but which differs clearly from classic webinars.

In fact, participants have the opportunity not only to interact with the teacher during sessions lasting 3 or 4 hours, but also to work directly on the automation devices connected in the Cloud in order to put into practice what they have learned under the supervision of the teacher.

Where can I find the list of courses I have enrolled in?

In "MyTraining" - "Current Trainings" - "Booked Trainings".

Where can I find the list of courses I have attended?

In "MyTraining" - "History".

Where can I download the manual of the course I am enrolled in? When can I download it?

The manual can be downloaded from the actions tab of each course in the "MyTraining" area, whether booked or already attended. By clicking on the three dots you can download the course documentation.

The manual can be downloaded 48 hours before the start of the course.

Is it possible to fill in a satisfaction questionnaire at the end of the course?

The questionnaire is available at the end of the course. You can find it in the action tab of the course you have taken part in. By clicking on the three dots it is sufficient to select the item "Give feedback".

How do I get the certificate of participation in the course?

The questionnaire is available at the end of the course. You can find it in the action tab of the course you have taken part in. By clicking on the three dots it is sufficient to select the item "Download certificate of participation".

Where can I find the list of courses I have attended?

List of affiliated hotels :

Best Western Premier BHR Treviso Hotel

 

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