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For all your questions for product learning you can contact our Customer Care Centre

Antonella Carlomagno: +39 348.9128142

Digital Industry Academy Training Manager

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  1. FAQ

SITRAIN Italy - FAQ

Who can participate in our courses?

Our courses are aimed at both companies and individuals.

Where can you find the course that best suits your needs?

Choose your course by entering the box relating to the product you are interested in at the bottom of the page SITRAIN Italy - Digital Industry Academy.

Are you looking for an industrial automation course?

You can find description and content in the category Industrial automation systems SIMATIC.

I have identified the course I want to participate in. What dates are available?

The dates of the events are published on the site corresponding to each course.

The date is confirmed when the minimum number of 4 participants is reached.

How can I book the course I have chosen?

By clicking on the "Dates and Registration" tab on the course page you can view the price to the public without VAT and the shopping cart to proceed with registration.

What concessions are available during registration?

In the case of multiple participants from the same company in a scheduled course, the following reductions are made:

  • 10% on registration no. 2 participants
  • 15% for registration no. 3 participants
  • 20% for registration no. 4 participants

Discounts are not cumulative; in case of more conditions available the best favorable will be applied.

What data should I indicate when booking a course?

Name, surname, e-mail address and telephone number are required. If you are a company you also need your VAT number.

Can I book a course for others?

If you wish to book a course for other participants, please contact us at the e-mail address digitalindustryacademy.rc-it@siemens.com.

What happens once I have completed a course booking?

Once the operation is completed you will receive an e-mail confirming registration for the event. Registration is not binding.

Within 15 working days from the start date of the course you will receive the booking confirmation or the cancellation of the event.

We reserve the right to make changes to the content and date of the course at any time. These changes, if relevant, will be promptly communicated to you during the booking or confirmation phase.

Furthermore, we reserve the right to cancel or postpone a course to another date if the minimum number of participants is not reached or due to sudden unavailability of the trainer.

Is it possible to cancel a booked course?

Waiver of registration is always possible.

However, to avoid any charge it must be communicated in writing to digitalindustryacademy.rc-it@siemens.com at least three weeks before the start date of the course.

If the cancellation occurs after the established deadlines, but in any case within 7 days of the start of the course, 70% of the aforementioned fee will be charged.

If the cancellation is not communicated or sent after the deadlines set out above or if it arrives after the course has started, the entire amount will be charged.

Is it possible to change the date of a booked course?

In case of impossibility to participate in a previously confirmed session, it will be possible to change the date to another session to be agreed upon, under the following conditions:

  • If the change request is communicated within three weeks of the course start date, a penalty equal to 15% of the course value will be applied.
  • If the change request is communicated subsequently and within one week of the start of the activity, a penalty equal to 30% of the value of the course will be applied.

The above conditions will be applied without making any distinction regarding the reasons for the request.

Is it possible to cancel a booked course?

Waiver of registration is always possible.

However, to avoid any charge it must be communicated in writing to digitalindustryacademy.rc-it@siemens.com at least three weeks before the start date of the course.

If the cancellation occurs after the established deadlines, but in any case within 7 days of the start of the course, 70% of the aforementioned fee will be charged.

If the cancellation is not communicated or sent after the deadlines set out above or if it arrives after the course has started, the entire amount will be charged.

Is it possible to change the date of a confirmed course?

In case of impossibility to participate in a previously confirmed session, it will be possible to change the date to another session to be agreed upon, under the following conditions:

  • If the change request is communicated within three weeks of the course start date, a penalty equal to 15% of the course value will be applied.
  • If the change request is communicated subsequently and within one week of the start of the activity, a penalty equal to 30% of the value of the course will be applied.

The above conditions will be applied without making any distinction regarding the reasons for the request.

I am a company that has received a course confirmation. What should I do to continue?

If you are a new customer you must send to digitalindustryacademy.rc-it@siemens.com:

  • company and bank data in PDF format stamped and signed
  • purchase order or booking confirmation stamped and signed for acceptance

If you are already a Siemens customer just forward to digitalindustryacademy.rc-it@siemens.com:

  • purchase order or booking confirmation stamped and signed for acceptance.

Terms of payment: RI.BA. 30 days d.f.m. to be verified with the Sitrain manager when sending the order.

BANCA INTESA SANPAOLO SPA
Filiale 0662, Viale Restelli 3, Milano
IBAN IT49 W 03069 01631 100000013345

 

I am a private individual who has received a course confirmation. What should I do in order to preceed?

If this is the first time you are participating, you must send to the e-mail address digitalindustryacademy.rc-it@siemens.com:

  • PDF copy of your identity card
  • PDF copy of your tax code
  • active telephone number
  • copy of the bank transfer for advance payment

If you have previously participated in other courses you must send to the e-mail address digitalindustryacademy.rc-it@siemens.com:

  • active telephone number
  • copy of the bank transfer for advance payment

Advance payment is required:

BANCA INTESA SANPAOLO SPA

Filiale 0662, Viale Restelli 3, Milano

IBAN IT49 W 03069 01631 100000013345

What are the times of face-to-face courses at your Siemens Milan office?

The 5-day courses take place at the following times:

  • Monday: 10.00am - 5.15pm
  • From Tuesday to Thursday: 9.15am - 5.15pm
  • Friday: 9.15am - 3.30pm

For all other courses:

  • First day: 9.30am - 5.15pm
  • Following days: 9.15am - 5.15pm

There is a parking near your office in Milan?

A parking for guests/visitors is available next to the security office subject to availability.

Is the canteen service available at your Milan office while attending a course?

During the lunch break it is possible to make free use of the "Leonardo Bistrot" canteen, located a few meters from the classroom where the activities are carried out.

What material do you need to bring to the classroom while attending the course?

It is recommended to bring your own pen and pad, as they cannot be distributed by teachers for the duration of the COVID19 emergency.

Each participant also has a PC available; the use of your own is not mandatory.

How can I reach your offices?

See the guide on our home page SITRAIN Italia Training Centers and affiliated hotels

What are the times of face-to-face courses at your Siemens Milan office?

The 5-day courses take place at the following times:

  • Monday: 10.00am - 5.15pm
  • From Tuesday to Thursday: 9.15am - 5.15pm
  • Friday: 9.15am - 3.30pm

For all other courses:

  • First day: 9.30am - 5.15pm
  • Following days: 9.15am - 5.15pm

What are the times of the remote courses?

  • Morning: 9.30am - 1.00pm
  • Afternoon: 2.00pm - 4.30pm

What do I need to take a course remotely?

The platform is Microsoft Teams. On the day of the event and approximately 15 minutes before the scheduled start time of the session, the teacher will forward an invitation to connect to the email address communicated during registration. No preparations are necessary.

Is it possible to request an exclusive course for me or for my company?

All our courses can be organized on request either exclusively at Siemens training centers or directly at your premises.

These courses offer the opportunity to quickly and profitably train a group of people belonging to the same organization, saving costs and travel times and maximizing the time devoted to study.

SITRAIN Italia - Digital Industry Academy offers a turnkey training plan design service formulated after a careful examination of your requests and availability.

What are SIE-learning 4.0 courses?

SIE-learning 4.0 is a training format via remote access that delivers content via the web, but which differs clearly from classic webinars.

In fact, participants have the opportunity not only to interact with the teacher during sessions lasting 3 or 4 hours, but also to work directly on the automation devices connected in the Cloud in order to put into practice what they have learned under the supervision of the teacher.

Where can I find the list of courses I have enrolled in?

In "MyTraining" - "Current Trainings" - "Booked Trainings".

Where can I find the list of courses I have attended?

In "MyTraining" - "History".

Where can I download the manual of the course I am enrolled in? When can I download it?

The manual can be downloaded from the actions tab of each course in the "MyTraining" area, whether booked or already attended. By clicking on the three dots you can download the course documentation.

The manual can be downloaded 48 hours before the start of the course.

Is it possible to fill in a satisfaction questionnaire at the end of the course?

The questionnaire is available at the end of the course. You can find it in the action tab of the course you have taken part in. By clicking on the three dots it is sufficient to select the item "Give feedback".

How do I get the certificate of participation in the course?

The questionnaire is available at the end of the course. You can find it in the action tab of the course you have taken part in. By clicking on the three dots it is sufficient to select the item "Download certificate of participation".

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