The Runtime Service cannot communicate with the Entitlements Service

You must edit or replace this page before making it public.

The information below details some of the possible scenarios when this error occurs, and how to troubleshoot it.

For the exact reason why this communication failed, refer to the Local Log file of the Runtime Service in the <garoot>/log directory. The filename format is: LocalLog_RUNTIME_<instance><n>_<pid>.log.

For detailed descriptions of the causes and their solutions, refer to the Troubleshooting Guide.

Possible reasons for this error

No Entitlements Service is available
Solution
Check:
The RuntimeSSL setting is not configured properly
Solution
Check:
You are using PAT, NAT and/or firewalls, but the proxy information is not properly configured
Solution
Check:
The Entitlements Service cannot accept the amount of connections required by all the Runtime Services
Solution
Check:
The gaSvcIP setting for the Entitlements Service is "localhost"
Solution
Change this setting to the IP Address on which the Entitlements Service should listen. Using "localhost" makes the Entitlements Service accept requests only from the machine that is hosting it.
None of the above scenarios are applicable
Solution
Refer to the Troubleshooting Guide.

Customizing this error message

To customize this message, edit the <garoot>EntitlementError.html file.

Alternatively, define the <gaEntitlementErrorTemplate> setting in the proper virtual server instance, and specify the filename that contains the error template.